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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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callista hayes

July 24, 2025

1  out of  5
rating by callista hayes
"I called a week ago to have a vehicle remote from my policy which still hasn't been. I spoke with that young girl that answers the phone. Apparently she didn't make notes on my account. Because she asking me the same questions. I think I need to reevaluate this, you might not be the agent for us. Being that we are not being service accordingly."
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MG Cash

July 16, 2025

5  out of  5
rating by MG Cash
"I met Breana at a local City of Burlington Fun Friday event. So glad she returned my inquiry, and we were able to work out a favorable auto and home quote. I appreciate her patience and responding to my questions and concerns. I would highly recommend"
We responded:
"Thank you for your review, MG Cash! I'm happy to hear that Breana was able to assist you at the Burlington event and provide a favorable quote for your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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jamie wical

July 16, 2025

5  out of  5
rating by jamie wical
"Needed to add teenager driver to plan. Gave quote and sent all documents needed quickly! Response time was also quick!"
We responded:
"Thank you, Jamie! I'm happy to hear that adding your teenager to the plan went smoothly and that our quick response met your needs. We're always here to assist with any insurance questions or changes you might have. Let us know if there's anything else we can do for you!"
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Joseph Foust

July 15, 2025

2  out of  5
rating by Joseph Foust
"As a perfect. I need more time to purchase another vehicle. Yalls adjuster didn't come out for almost 3 weeks. As a matter of I had to go to the agency on Front Street and inquire about the delay. I need more time with rental. I'm thinking if can't find what I want in this time frame. Please consider."
We responded:
"Thank you so much for reaching out and sharing what you’ve been going through — We hate to hear it’s been a frustrating process for you. While our agency doesn’t handle inspections or claims directly, those are managed through the dedicated Claims Department, I want you to know we’re absolutely here to support you however we can. As soon as we were made aware of the delay, we worked quickly to help get another inspection rescheduled for the very next day to try and get things moving forward for you. I know being without your car and relying on a rental can add stress, especially when it’s taking longer than expected to find what you need. If there’s anything I can do on my end to help, I’m happy to step in and help however I can. We’re here for you, and we truly appreciate you being part of our State Farm family."
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Timothy keown

July 9, 2025

5  out of  5
rating by Timothy keown
"Great people"
We responded:
"Thank you, Timothy! I'm happy you think so highly of our team. We’re always here to assist with your insurance needs. Let us know if there's anything else we can do for you!"
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Christopher Farrell

July 3, 2025

5  out of  5
rating by Christopher Farrell
"They are fantastic!! I would recommend them to anybody!!"
We responded:
"Thank you, Christopher! I'm happy to hear you're satisfied with our service. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Kimya Williams

July 1, 2025

5  out of  5
rating by Kimya Williams
"Awesome...the ladies in the office follow up with us and find water help their customers save. I appreciate you all and thanks for assisting us."
We responded:
"Thank you, Kimya! I'm so happy to hear that our team was able to assist you and help with savings. Your appreciation means a lot to us. If there's anything else we can do for you, just let us know!"
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John Hunter

June 27, 2025

5  out of  5
rating by John Hunter
"They have been the Best Insurance I've ever had. A very caring and Excellent staff. I love the fact they send Birthday greetings."
We responded:
"John, thank you for your wonderful review! I'm happy you had a positive experience with our office. Your satisfaction is our priority, and we're always here to help with any future needs. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
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Tony McGilveary

June 26, 2025

5  out of  5
rating by Tony McGilveary
"A-1 insurance company staff always friendly and courteous.I been with state farm for quite a while now real happy with the rates & professional service.I tell a lot of my friends about state farm.As for me personally I love me some State Farm!!!!"
We responded:
"Tony, thank you for sharing your experience! I'm glad to know you're happy with our rates and service. We love to hear that you recommend us to your friends. We're always here to help with any other questions or needs you might have."
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Charles H James

June 26, 2025

5  out of  5
rating by Charles H James
"Great people, knowledgeable and friendly, always really to help."
We responded:
"Thank you for your review, Charles! I'm happy to hear that you found our team knowledgeable and friendly. We’re always here to help with any of your insurance needs. Thanks for choosing us!"
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Mz Laydee

June 17, 2025

5  out of  5
rating by Mz Laydee
"They always answer the phone and answer all my concerns in detail"
We responded:
"Thank you for your review! I'm happy to know that our team is consistently available to address your concerns thoroughly. We’re committed to providing detailed and attentive service. Let us know if there's anything else we can assist you with!"
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Rocky L Riviella

June 13, 2025

5  out of  5
rating by Rocky L Riviella
"Very good experience with this agent and they took the time to get the right policy for my family."
We responded:
"Thank you, Rocky! I'm happy to hear that you had a good experience with our office. It's important to us to find the right policy for your family. If you need anything else, feel free to reach out!"
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Nedra Ward

June 4, 2025

5  out of  5
rating by Nedra Ward
"Very Professional and Always here to Help!"
We responded:
"Thank you, Nedra! I'm happy to know you find our service professional and helpful. We’re committed to being here whenever you need us. Let us know if there's anything else we can assist you with!"
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Kareem Hodge

June 4, 2025

5  out of  5
rating by Kareem Hodge
"Very helpful and great communication excellent service"
We responded:
"Thank you, Kareem! I'm happy to hear you found our communication and service excellent. Your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
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Shemika Barnes

May 27, 2025

5  out of  5
rating by Shemika Barnes
"Very kind and professional"
We responded:
"Hey Shemika, Thanks for the awesome review! I'm glad you found our service kind and professional. If you ever need anything else, we're here for you! - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
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Anthony Pinnix

May 27, 2025

5  out of  5
rating by Anthony Pinnix
"Very caring people"
We responded:
"Thank you, Anthony! I'm glad you found our team to be caring. We're here to help with any insurance needs you may have. Feel free to reach out anytime!"
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Jan H

May 22, 2025

5  out of  5
rating by Jan H
"Best insurance company around!!"
We responded:
"Thank you, Jan! I'm glad to know you consider us the best insurance company around. Your feedback means a lot to us. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Thomas - Tommy Wilt

May 20, 2025

5  out of  5
rating by Thomas - Tommy Wilt
"Breana is fantastic to work with !!! She knows this business vey well and put a lot of time into bundling our home and auto policies. Then answered all of my many questions and offered options for us that provided better coverages AND saved us money. Highly recommend !!! 👍🤠❤️"
We responded:
"Thank you, Tommy, for sharing your experience! I'm glad to hear that Breana was able to assist you with bundling your insurance policies. Her dedication to providing thorough explanations and finding options that offer better coverage while saving money is truly appreciated. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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bruce cowans

May 17, 2025

4  out of  5
rating by bruce cowans
"So far my questions have been answered and address in a timely fashion I am greatful for this"
We responded:
"Thank you, Bruce, for sharing your experience! I'm glad to know that your questions have been addressed promptly. If you have any more inquiries or need further assistance, please feel free to reach out. We're here to help!"
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Kenny Walker

May 15, 2025

5  out of  5
rating by Kenny Walker
"Excellent costumer services."
We responded:
"Thank you, Kenny, for sharing your feedback! We're pleased to hear about your experience with our team. Please don't hesitate to contact us if you have any additional questions."
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Allan Jolly

April 28, 2025

5  out of  5
rating by Allan Jolly
"Absolutely wonderful. Had questions about how things were shown on the renewal and she was great. Answered every question quickly and positively. Great experience. Big boss should share their bonus with this girl, because she helped keep me as a client."
We responded:
"Thank you, Allan, for sharing your experience! I’m happy to hear that all your questions were answered promptly and positively. Your feedback is invaluable, and I’m grateful for your kind words. If you have any more questions or need assistance in the future, don’t hesitate to reach out."
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Zee Higgs

April 25, 2025

1  out of  5
rating by Zee Higgs
"I was contacted to be told incorrect billing information, and no one had the courtesy to do more than send an increased bill. Michelle, a little more compassion would have been great April 25, 2025, especially after you discovered everything I stated was accurate. Very disappointed."
We responded:
"Thank you for bringing this to our attention. We apologize for any confusion or frustration caused during your recent interaction, and we regret that your concerns were not met with the level of professionalism and empathy you deserved. Once the accurate information was confirmed, a more thoughtful response should have followed. We appreciate your feedback and will use it to improve our service moving forward."
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April

April 23, 2025

5  out of  5
rating by April
"All of y'all are doing well and caring for all of us,,, thanks"
We responded:
"Thank you, April! We're happy to know you feel well cared! That is always our goal!"
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Slim Jim

April 17, 2025

5  out of  5
rating by Slim Jim
"Very professional experience when communicating about concerns"
We responded:
"Thank you for sharing your experience! I'm happy to know that you found our communication professional when addressing your concerns. If you have any more questions or need assistance in the future, please feel free to reach out."
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Terrilynn Flores

April 4, 2025

5  out of  5
rating by Terrilynn Flores
"I have been working with Michael as my Agent for over a year now. We all know how time consuming shopping for Home, Auto and motorcycle insurance can be. I reached out to the office over a year ago and Michael was so patient and helped us get to where we were comfortable with the premiums and great coverage for our Autos and Motorcycle. We had to wait until this year to add our home. They saved us over $400 a year on our home insurance premium, which in turn brought down our auto premiums. I would definitely recommend Michael at Kristin Vincent State Farm Insurance. The entire staff at the office are very friendly and they truly care about helping people get the best possible rate. Thank you!"
We responded:
"Thank you, Terrilynn, for sharing your experience! I'm happy to hear that Michael was able to assist you in finding the right coverage and savings for your insurance. It's wonderful to know that our team's efforts made a difference for you. If you have any further questions or need assistance in the future, feel free to reach out to our office. We're here to help!"