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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Morgan Morrison

March 13, 2026

5  out of  5
rating by Morgan Morrison
"Kristen’s team is awesome! They have helped with coverage through every life transition - moving, buying, renting, teenage driver, everything. Everyone is so friendly and accommodating. Would recommend them to everyone!"
We responded:
"Thank you, Morgan! I'm so happy to hear that our team has been able to assist you through all your life transitions. It's wonderful to know that you find our team friendly and accommodating. We truly appreciate your recommendation! Let us know if there's anything else we can do for you."
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Angela Powell

March 9, 2026

5  out of  5
rating by Angela Powell
"State Farm Insurance has the best rates and the most attentive representatives."
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Azure Smith

March 9, 2026

5  out of  5
rating by Azure Smith
"Excellent customer service. Easy transition! Highly recommend!"
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Terris Life Adventure

March 6, 2026

5  out of  5
rating by Terris Life Adventure
"Mike was great. Someone reached out by text which is preferable to me. I was able to ask questions, say what I needed and get a quote sent to my phone. We were needing services that our current company didn’t offer. State Farm was able to get what we needed AND what we currently had, for LESS than what we were paying at Direct. Special thanks to Mike for being efficient and helping us with a quick and painless solution!"
We responded:
"Thank you, Terris Life Adventure! I'm happy to hear that Mike provided such efficient service and that you found our texting option convenient. It's great that we could offer you the services you needed at a better rate. We appreciate your trust in us and are always here to help with any future needs!"
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Keith Norman

March 4, 2026

5  out of  5
rating by Keith Norman
"Always there when you need answer"
We responded:
"Keith, thank you for your feedback! I'm happy to know that you find our team dependable and ready to assist. If you ever have more questions or need further assistance, feel free to reach out. We’re here to help!"
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Grant M

February 25, 2026

5  out of  5
rating by Grant M
"Kristen was very helpful and professional. Gave me great information and prices. She knows her job quite well and is a valuable person to state farm insurance."
We responded:
"Thank you, Grant! I'm glad you found the service helpful and professional, with valuable information and pricing. We appreciate your feedback and are here for any future needs you may have!"
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Melanie Williams

February 24, 2026

5  out of  5
rating by Melanie Williams
"Kristin Vincent is always on time and gets me what I need in minutes"
We responded:
"Thank you, Melanie! I'm happy to know that I can assist you promptly and efficiently. Feel free to reach out whenever you need anything!"
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Neil Baker

February 24, 2026

5  out of  5
rating by Neil Baker
"Quick easy quote and saved me money."
We responded:
"Neil, thank you for your feedback! I'm happy to know that the quote process was quick and easy for you, and that we could help you save money. If you need anything else, feel free to reach out!"
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Q Ramsey

February 20, 2026

5  out of  5
rating by Q Ramsey
"Great for handling problems at hand"
We responded:
"Thank you, Q Ramsey! I'm happy to know that you found our problem-solving approach effective. If there's anything else we can assist you with, feel free to reach out. We’re here to help!"
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Sadie Bridges

February 20, 2026

5  out of  5
rating by Sadie Bridges
"I have been with State Farm for a long time and one thing I do know is that from moving to different states and always being 1000% on top of my insurance and following up when they say they will I cannot express how managing this office is. I recently worked with Jessica as she called me about getting life insurance and I ended up getting another policy for myself and my daughter and she was so pleasant to talk to and gave us all the info we needed. I will say we got a great rate and she even had patience with me when I was busy working and forgot to call her back. They are the best and I highly recommend this office and JESSICA!!! Thank you and you have a lifetime customer"
We responded:
"Sadie, thank you for sharing your experience! I'm so happy to hear that our office provided you with excellent service and helped with your insurance needs. It's wonderful to know you feel well taken care of. We truly appreciate your recommendation and loyalty. If you ever need anything else, feel free to reach out!"
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Thomas Lankster

February 19, 2026

5  out of  5
rating by Thomas Lankster
"Thorough explanation of policy provisions. Timely response to inquiries"
We responded:
"Thank you for your review, Thomas! I'm happy to know that the explanation of your policy provisions was thorough. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!"
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Kym Woods-Gray

February 18, 2026

5  out of  5
rating by Kym Woods-Gray
"Kristin and Mike also always provide the best customer service"
We responded:
"Thank you, Kym, for your feedback! I'm glad you enjoyed working with us. If you ever need anything else, just let us know!"
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Monique Baker

February 18, 2026

5  out of  5
rating by Monique Baker
"Awesome customer service and very informative"
We responded:
"Monique, thank you for your review! I'm happy to know you found our customer service awesome and informative. If you have any questions or need further assistance, feel free to reach out anytime. We’re here to help!"
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Ed Lowe

February 12, 2026

5  out of  5
rating by Ed Lowe
"Great folks to work with. Breana is a great asset to the agency. Very knowledgeable and always prompt in getting back with answers to questions."
We responded:
"Thank you, Ed! I'm happy to hear that you had a positive experience with our team. Breana is indeed a valuable part of our office, and I'm glad she could assist you effectively. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Laura Elmore

February 11, 2026

5  out of  5
rating by Laura Elmore
"Breana was so helpful and very professional on the phone. I look forward to working with her."
We responded:
"Laura, thank you for your feedback! I'm happy to hear that Breana provided you with such helpful and professional service. We look forward to assisting you with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Ryan Brubaker

January 15, 2026

5  out of  5
rating by Ryan Brubaker
"I thoroughly enjoy working with Breana Talbert and the State Farm team. They have been extremely helpful answering our questions concerning HOI on two different properties. She walked through the different scenarios and how that would affect us. 100% would recommend their services and I will continue to use them."
We responded:
"Hey, Ryan! Thanks so much for letting us know that you’ve had a great experience with Breana and our team. We’re happy we could help answer your questions about homeowners insurance on both properties and walk through the different scenarios with you. We really appreciate your recommendation and look forward to continuing to assist you."
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John Hunter

December 15, 2025

5  out of  5
rating by John Hunter
"They have been the Best Insurance I've ever had. A very caring and Excellent staff. I love the fact they send Birthday greetings."
We responded:
"John, thank you for your wonderful review! I'm happy you had a positive experience with our office. Your satisfaction is our priority, and we're always here to help with any future needs. - Kristin Vincent - State Farm Insurance Agent, Burlington, NC"
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Tony Pagano

November 26, 2025

5  out of  5
rating by Tony Pagano
"Brennan, the agent that I worked with was great. She answered all of my questions, provided great support. I would.highly recommend her and Sate Farm."
We responded:
"Thank you for your review, Tony! I'm happy to hear that Brennan provided you with excellent support and answered all your questions. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"
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Heather Whitmire Hancock

November 20, 2025

5  out of  5
rating by Heather Whitmire Hancock
"Breana Talbert is incredibly helpful and professional. I probably asked her about 800 questions and she was so patient and kind. Thank you for making sure I have everything I needed and saving me money."
We responded:
"Thank you, Heather, for your wonderful feedback! I'm happy to hear that Breana was able to assist you with patience and professionalism. It's great to know she helped you with your questions and found ways to save you money. If there's anything else you need, feel free to reach out!"
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kathy duncan

November 11, 2025

5  out of  5
rating by kathy duncan
"Worked diligently to get me the policy that I was looking for. Great customer service!!"
We responded:
"Thank you for your review, Kathy! I'm happy to know that you appreciated the effort put into finding the right policy for you. Providing excellent customer service is always our priority. Let us know if you need anything else!"
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Jesse

October 27, 2025

5  out of  5
rating by Jesse
"Breana is amazing! She was the most friendly and helpful when I was searching for a better deal on auto insurance from many different providers."
We responded:
"Thank you, Jesse! I'm so happy to hear about your positive experience with Breana. Her dedication to providing friendly and helpful service is truly appreciated. If you have any more questions or need assistance in the future, feel free to reach out!"
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Harvey Mullins

October 16, 2025

5  out of  5
rating by Harvey Mullins
"Thanks for all you do and keeping me updated.Harvey Mullins."
We responded:
"Thank you, Harvey, for the fantastic rating! I'm happy to know you had a positive experience with our office. If you have any questions or need any other assistance, feel free to reach out. We're here to help!"
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callista hayes

July 24, 2025

1  out of  5
rating by callista hayes
"I called a week ago to have a vehicle remote from my policy which still hasn't been. I spoke with that young girl that answers the phone. Apparently she didn't make notes on my account. Because she asking me the same questions. I think I need to reevaluate this, you might not be the agent for us. Being that we are not being service accordingly."
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MG Cash

July 16, 2025

5  out of  5
rating by MG Cash
"I met Breana at a local City of Burlington Fun Friday event. So glad she returned my inquiry, and we were able to work out a favorable auto and home quote. I appreciate her patience and responding to my questions and concerns. I would highly recommend"
We responded:
"Thank you for your review, MG Cash! I'm happy to hear that Breana was able to assist you at the Burlington event and provide a favorable quote for your insurance. Your recommendation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
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jamie wical

July 16, 2025

5  out of  5
rating by jamie wical
"Needed to add teenager driver to plan. Gave quote and sent all documents needed quickly! Response time was also quick!"
We responded:
"Thank you, Jamie! I'm happy to hear that adding your teenager to the plan went smoothly and that our quick response met your needs. We're always here to assist with any insurance questions or changes you might have. Let us know if there's anything else we can do for you!"